You have the right to cancel an order at any time without being charged for the goods ordered (delivery is non fundable) within 14 days of purchasing (For health and safety purposes we are unable to accept returns on any soft drink, non-alcoholic beverages or any other products less than 9% alcohol content or personalised products or products that have been specified as non-returnable).
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.
All products must be returned to us in good condition and in the original packaging. All refunds will be paid within 21 days of receiving the returned product(s).
Please note that product images on the website are intended for illustrative purposes only and may not be exact representations of the actual items in stock. Please also be aware that batch numbers, vintages and bottling dates may be subject to change. If this happens, we will do our best to inform you before the item is shipped.
If an item is delivered in a faulty or damaged condition, you have a 14 day right to reject which begins from the date of receiving. Please refer to the damaged or wrong product sections for further information on what to do in this instance.
You are responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. You are also responsible for insuring all returns as we might claim against you should damages be sustained.
To print our returns form please click here.