Returns Policy

You have the right to cancel an order at any time without being charged for the goods ordered (delivery is non-refundable) within 14 days of purchasing. However, certain items are excluded from this cancellation policy for health and safety reasons. We are unable to accept returns on any soft drinks, non-alcoholic beverages, products with less than 9% alcohol content, personalized products, or items specifically designated as non-returnable.

If you have received your order and are dissatisfied with any of the products, we are pleased to offer refunds or exchanges provided that you notify us of your intention to return the items within 14 days from the date of delivery. We will reimburse the cost of returning items only if they were delivered in error, or if the items were damaged or defective.

All products must be returned in good condition and within their original packaging. Refunds will be processed within 21 days of receiving the returned product(s).

Please be aware that the product images displayed on our website are for illustrative purposes only and may not be exact representations of the actual items in stock. Additionally, batch numbers, vintages, and bottling dates are subject to change. If any of these changes occur, we will make an effort to inform you before the item is shipped.

In the case of items delivered in a faulty or damaged condition, you have the right to reject them within 14 days of receiving them. Please refer to the damaged or wrong product sections for more detailed instructions on how to proceed in such instances.

It's important to note that you are responsible for the cost of returning products to us, unless the items being returned were delivered in error, damaged, or defective. You should also ensure that you have adequate insurance for the returned items, as we may claim against you in the event of any damages.

Please note that specialty items ordered directly from the supplier are also not eligible for return unless they are found to be faulty. This applies regardless of whether the items fall within the 14-day return window.

To print our returns form please click here.